Frequently Asked Questions

YOUR SMARTEST SOLUTION UNDER THE SUN

 WHAT IS SOLAR ENERGY?

Solar power is energy from the sun, and without its presence, all life on earth will end. Solar energy has been looked at as a great source of energy for many years, because of the vast amounts of energy that are made freely available, if harnessed by modern technology.

WHAT ARE THE BENEFITS OF USING SOLAR ENERGY?

Solar energy is not only sustainable, it is also renewable. This means that we will never run out of it. It is a natural source of power that has the capacity to generate electricity. The creation of solar energy requires little maintenance. Once the solar panels have been installed and are working at maximum efficiency, only a small amount of maintenance is required each year to ensure that they’re working efficiently. They are a silent producer of energy. There is absolutely no noise made from photovoltaic panels as they convert sunlight into usable electricity.

WHAT KIND OF DESIGN IS APPLICABLE TO RESIDENTIAL & COMMERCIAL ESTABLISHMENTS?

For residential and commercial establishments, on-grid type is available for use. The system is electronically synchronized to the grid. Excess produced power will be delivered back to the utility. Owners of grid-tie system are classified as “prosumers.”  As a variant, we are also offering a system called “HYBRID,” which gives protection to brown outs.

Pros:

  • Offers unlimited (grid) power when you need it;
  • Power during rainy days or malfunctioning of solar system;
  • Fullest efficiency and optimal return of investment;
  • Near-zero maintenance;
  • Excess power can be sold to utility; so all produced power is “put to use” making the investment efficient; and
  • Returns are compared to energy prices which have a tendency to increase over the years; your return will also increase.

Cons

  • No protection against brown-outs, for these the slightly more expensive “hybrid” on grid systems are available.

WHAT BRAND IS BEST?

That is a very common problem for the customer. There are many brands to choose from with a wide range of quality. Pricing is not always a guide to go by. There are low-quality products being sold at high prices. This is where SUNSOLAR-NRG plays an important role. We are committed to transparency. We offer our clients different options to choose from, and fully brief them on the advantages and disadvantages of each option. Some European owned but China manufactured components offer a good compromise for more expensive wholly European manufactured items. With our expertise, we can separate the low quality from high quality products, and we can offer compromises as a 2nd option to clients for a better cost. Our 1st option will always be top-quality, but in the end, it is the decision of the customer.

WHAT COMPANY ARE YOU REPRESENTING?

For solar panels, SUNSOLAR-NRG represents UKSOL, because we believe that we can only market quality products. UKSOL panels are European (United Kingdom) branded with a rock solid warranty of 12 years and 30 year linear performance guarantee. For other components, we do not want to be committed. We are free to import all brands of components from anywhere in the world. This gives us a wide range and flexibility in our offers. Also, the market is developing rapidly, so we can develop along without being restricted to one brand. Our Solar-panels are an exception to that. We committed ourselves to UKSOL, because of its top-quality performance and rock solid warranty.

HOW MUCH WILL I INVEST FOR MY HOUSE?

For residential use there is a very rough estimation.

  • Residences which do not use air conditioner in day-time; the cost will be your electricity bill multiplied by 15. Your savings will be 25% of your billing. Your return of investment between 4-5 years.
  • Residences which do use air conditioner in the day time; the cost will be your electricity bill multiplied by 30. Your savings will be 50% of your billing. Your return of investment between 4-5 years.

As a guide, the customer will need to pay 30% of that amount as down payment for a loan.

IS YOUR PRODUCT COVERED WITH ACTS OF GOD INSURANCE?

Yes, some insurance offer insurance at an annual premium 1200php per million on solar panel system. If mounted on a residence, this residence, likewise, needs to be insured. For the acts of God insurance, it is important that the house is also insured against that.

WHAT COUNTRY IS THE MAKER OF YOUR PRODUCT?

The Maker and design come from the United Kingdom. They are manufactured under their own strict foreign quality control in Asia.

WHERE IS YOUR OFFICE?

Our office is located in #27 Emerald Avenue, San Gregorio subdivision, La Paz, Iloilo City. We are covering the entire Visayas region with our product.

WHO ARE THE PEOPLE YOU HAVE INSTALLED YOUR PRODUCT WITH?

We have installed solar panel in Negros and all over Panay.

DO YOU HAVE AN INSTALLMENT PLAN?

Yes, we are negotiating with the Banks to value the asset of a solar system. The approval of loans is on a case to case basis. SUNSOLAR-NRG helps in customer negotiating by giving sometimes a financial guarantee to the bank of 15% of the total solar-system value for the first 2 years in case of default of the customer. Aside from private banks, there are PAG-IBIG members who can avail home improvement loans on solar systems.

IS YOUR PRODUCT COMPLETE WITH INSTALLATION?

Yes, complete installation with after sales service. In addition, we can furnish the grid-tie application at the utility company for an “at cost” service. We also offer DIY consultation and commission to enable the customer to save on installation cost.

DO YOU HAVE REPLACEMENT PARTS READILY AVAILABLE?

Yes, we keep stock of panels and of most components. In addition, our network, import expertise, and permits enable us to source items on short notice.

DO YOU HAVE AFTER SALES SERVICE READILY AVAILABLE?

Yes, we have top of the line electric engineers available. Not only fresh college graduates also weathered, highly experienced licensed electric engineers, who are at the top in their field, both theoretical and practical.

ARE YOUR INSTALLERS AND PERSONNEL AVAILABLE ANYTIME?

Our installation and maintenance crew are available any time, including the weekends. Depending on the type of priority, we can dispatch them to the customer’s location.

HOW CAN WE CONTACT YOU?

By phone +63 33 320 8072, and cell phones 0999-9925199 / 0977-8300087 and email sales@SUNSOLAR-NRG.com. We are visible all over social media, such as Facebook, Google+, Twitter, and our website (www.SUNSOLAR-NRG.com).

IF I AM INTERESTED AS A RESIDENTIAL OWNER, WHAT IS THE NEXT STEP?

You can contact us. We will visit your location where we will outline the different kind of options we can offer to you. At the same time, we will place am energy logging device with WIFI facility. This is free of charge or any commitment from the customer. We leave this in your location for 10-15 days after we can make an assessment of your consumption profile. In another meeting, we will surrender to you the graphs we were able to extract from the device and outline to you the size of solar installation you require. Our installations are always tailor made to the customer at a lowest peso/watt ratio enabling you a fast return on your investment.